Refund policy

For Consumer (BTC) clients, we have a 14-day cooling off period and returns policy, which means you have no more than 14 days after receiving your item to request a return providing you have not dowloaded or streamed any of Outvara digital products.

(see Outvara Limited Terms and Conditions for business clients)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. (non applicable for digital products)You’ll also need the receipt or proof of purchase. 

To start a return: 

To let us know you want to change your mind, contact our Customer Service Team at enquiries@outvara.net who will arrange a refund for you, and fill in the online form on Outvara Website at www.outvara.net or a print-out and post it to us at Westminster House, 10 Westminster Road, Macclesfield, Cheshire, SK10 1BX

If your return is accepted, you will receive a refund on your Shopify Account within 14 business days.

You can always contact us for any return question at enquiries@outvara.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at enquiries@outvara.net